Effective Date: [02-12-2024]  

At Binzo Digital, we are committed to providing excellent customer support to address any issues, inquiries, or concerns related to our services. This Support Policy outlines the channels and terms of support available to our users.  

1. Support Channels  

We offer multiple channels to ensure seamless support for our customers:  

1.1 Email Support  

    For assistance: support@binzodigital.com  

    For general information: info@binzodigital.com  

1.2 WhatsApp Helpline  

    Chat with us: 

1.3 Phone Support  

    Call us: 

    Support available in Bangla and English for users from any country.  

1.4 Ticket Support  

    Submit a ticket for detailed assistance: 

2. Support Availability  

Our support team is available to assist you during the following hours:  

-Days: Monday to Sunday  

-Hours: 9:00 AM to 11:00 PM (GMT+6)  

Response times may vary depending on the complexity of the issue.  

3. Scope of Support  

We provide assistance for the following:  

-Issues with product delivery.  

-Invalid or nonworking product keys or pins.  

-Accountrelated queries or issues.  

-Payment or refund concerns.  

-General inquiries about products and services.  

4. Support Guidelines  

To ensure efficient support, please follow these guidelines:  

Provide accurate and complete information about your issue (e.g., Order ID, product details, and a brief description of the problem).  

Use the appropriate support channel for faster resolution.  

For ticket support, allow up to 35 business days for investigation and resolution.  

Be respectful to our support team to maintain a positive experience.  

5. Limitations of Support  

Binzo Digital acts as a reseller; therefore, some issues may require coordination with thirdparty product providers.  

Resolution timelines for provider related issues depend on the respective company’s response time.  

6. Contact Information  

-For any support needs, you can reach us through: Email: support@binzodigital.com  

-WhatsApp Helpline:

-Phone: 

-Ticket System: 

We value your trust and are dedicated to resolving your concerns quickly and efficiently. Thank you for choosing Binzo Digital