Effective Date: [02-12-2024]  

Welcome to Binzo Digital! Please read our Return and Refund Policy carefully before making a purchase. This policy outlines the terms under which refunds or resolutions are provided for specific cases. By purchasing from Binzo Digital, you agree to the following terms:  

1. NonReturnable Products  

All products sold on Binzo Digital, including but not limited to:  

• -InApp Purchases  
• -Direct Purchases  
• -Pin Purchases  

are nonreturnable due to the digital nature of these items. Once delivered, they cannot be revoked, returned, or resold.  

2. Refund Policy for Specific Issues  

Although products are nonreturnable, we strive to address issues related to InApp Purchases or Pin Purchases by facilitating communication with the respective company.  

Invalid or NonWorking Pins:  

If a purchased pin or code is invalid, our support team will work with the original provider to resolve the issue. However, the final decision depends on the respective company's policies.  

Delayed Delivery or Technical Errors:  

In rare cases of technical errors or delays, please create a ticket with our support team. We will investigate and coordinate with the product provider to ensure a resolution.  

3. Refund Eligibility  

Refunds may only be considered under the following conditions:  

The purchased product was not delivered as promised.  

A verifiable error occurred due to technical issues on Binzo Digital's end.  

Refunds, if applicable, will be issued through:  

Mobile Financial Services (MFS) for specific cases such as unavailable stock.  

Binzo Digital Wallet Credit in cases of user errors or order cancellations.  

4. Process for Reporting Issues  

If you encounter an issue, please follow these steps:  

1. Create a support ticket using our Support Ticket System with all relevant details (order ID, product description, and issue summary).  

2. Allow our team 35 business days to investigate and resolve the matter.  

3. For providerspecific issues, we will coordinate with the respective company on your behalf.  

5. Important Notes  

Binzo Digital acts as a reseller and is not liable for errors caused by thirdparty providers.  

Refunds or resolutions for InApp Purchases or Pin Purchases are subject to the policies of the respective companies.  

Users are responsible for providing accurate information during the purchase process.  

6. Contact Us  

For any questions or concerns regarding this policy, please contact us:  

Email: [Support@binzodigital.com]  

Support Ticket System: [binzoshop.com/ticket]  

By purchasing from Binzo Digital, you acknowledge and accept this Return and Refund Policy. Thank you for choosing us for your virtual product needs!