FAQ

Frequently Asked Questions

📦 When will I receive my order?
We ship directly from our warehouse in the Netherlands.

• Netherlands: 1–3 business days

• Germany: 2–5 business days

• Belgium: 3–6 business days

• Denmark: 3–6 business days

Once your package is dispatched, you’ll get an email with a tracking link so you can follow your shipment in real time.

🌍 Do you ship outside the Netherlands?
Currently, we ship to the Netherlands, Germany, Belgium, and Denmark only. At checkout, enter your delivery address to see available shipping options.

🔍 How can I track my order?
After your order ships, we’ll email you a tracking number and link so you can monitor your package anytime.

💳 What payment methods do you accept?
We support popular payment methods in the Netherlands, Belgium, Denmark, and neighboring countries:

• iDEAL (Dutch online payment system)

• Visa

• Mastercard

• PayPal

• Bancontact (for Belgium)

• MobilePay (for Denmark)

All payments are securely processed using encryption.

⏳ My order is delayed — what should I do?
Occasionally, shipping may take longer due to customs, courier delays, or holidays. If your order hasn’t arrived within the estimated time, email us at info@binzodigital.com with your order number. We’ll investigate and get back to you promptly.

🔁 Can I return my order?
Yes! Returns are accepted within 30 days of receipt if the item is unused and in original condition. Please contact support before returning for easy instructions.

❗ What if my item is damaged or incorrect?
Contact us within 7 days of delivery at info@binzodigital.com with your order number and clear photos of the issue. We’ll arrange a replacement, refund, or store credit depending on the situation.

💬 Still have questions?
We’re happy to assist!

Email: info@binzodigital.com
Phone: +31 6 10685503
Hours: Monday to Friday, 9:00 AM – 5:00 PM CET